Imagine, working from your favorite E-mail program and
receiving your E-mails, Faxes and Voice from one place.
Imagine if you never have to check Voicemail again. And is
delivered to you the way you want and when you want it.
- Receive fax and voicemails on line with no
- Virtual receptionist lets you screen your
calls by schedule
- "Tap" Record Conversations on the "fly"
- Top-Notch Conferencing Capabilities
- Personalize all your greetings
- Schedule Conferences and Telephone Meetings
- Transfer Callers To ACD and UCD Systems Seamlessly
- Provide Switch Capabilities Without The Expense Of A Switch
your account information via the web
System administration is made easy with pull-down menus and auto
set-up of subscribers. Mailbox information is entered using
templates for various classes of services and access rights.
Delivery templates can be set up for commonly used delivery
methods or copied for clients with multiple customized boxes.
The mailbox type, behavior, and greetings selection can be
automatically controlled based on the day of the week and the
time of the day. Simple set-up and administration is a given
with Centuri Messenger.
The services section allows the system administrator to
prescribe a service level from 99 pre-defined service levels.
This saves the administrator considerable time when setting up
subscriber accounts. In the Control Information section, the
administrator defines which services are granted to each service
level. There is also a “User Defined” Service level for those
subscribers who need a little more flexibility.
The scheduling section allows complete flexibility of how
callers are handled by day and time-of-day. For example, during
normal business hours M-F 8-5, callers are sent to “Call Screen”
allowing them to be connected to the subscriber. However, after
hours and weekends, the callers are directed to voicemail. The
delivery and greeting options also come into play by deciding
which delivery/greeting option is used respective of the
The Delivery section, the system administrator may choose any
one of 20 pre-defined delivery levels, much like the service
levels. These are completely definable by the administrator or
the service provider depending on their needs. As with the
Service Levels, there is a “User Defined” Delivery Level, which
allows the administrator to fine-tune the delivery method for
any individual subscriber. Delivery methods range from Disabled
to voice and/or text pager, forward to another mailbox, voice
delivery and overhead pager. When the delivery level and
delivery method are combined, they equal a “Delivery”. The
administrator can define up to three separate deliveries for
each subscriber but if the “Forward” delivery method is used the
administrator can define three more delivery methods for the
subscriber. These can be cascaded to several levels ensuring
that even the most finicky customer can be satisfied.
With the built-in reporting capabilities included with the
Centuri Messenger you have the ability of retrieving real-time
reports and having the ability to export and e-mail these
reports to your customers based on their needs.
Real-Time Mailbox Statistics
Important for the administrator to know at all times that they
can be of full assistance to their customers by providing fax
and voice prompting services and incorporate them real-time
without the need of down time. The administrator can also
provide additional services such as Fax Broadcasting for sales
or solicting campaigns, information is maintained in the Centuri
Messenger and is available anytime to the administrator.
Having the robust capabilities of the Centuri Messenger without
an efficient way of backing up the system on-line would defeat
it's capabilities. Real-Time Backup can be done at any time the
administrator wishes to do so. Reports can be printed and logs
are appended to on each backup, an average size system only
takes 5-10 minutes to backup all system files, prompts(system
and mailbox) and executables. In the unlikely event of a
complete harddisk failure, restoration can be done as quickly
and in very little time