Agents involved with Medicare will know that CMS recently made a new rule requiring most calls related to Medicare to be recorded and saved for 10 years. This has caused much panic and frustration for lots of agents and clients.
If you’re a CenturiSoft client there is good news as the CenturiSoft has met the requirements for both inbound and outbound recordings and being HIPPA/PCI compliant unlike many of our competitors that do not encrypt the recording before delivery… Our personal voice logger or PVL addresses the needs without any radical changes necessary, it works today…
Please know that you can use your existing phones and cell phones without working with a buggy shareware software voip app which hampers productivity and only works part of the time..
We have recently picked up several large agencies for this feature… We are excited to be ready for the next Communications Revolution!